Faq – Frequently Asked Questions

Faq – Frequently Asked Questions

Frequently Asked Questions

  • Use UMHCS pharmacy to process and fill prescriptions
  • Order from our Durable Medical Equipment & Supplies Store
  • Use our Skilled Nursing Services
  • Call (410) 861-5562, and our Client Support Specialist will walk you through our registration process
  • Photo Id
  • Health Insurance Information
  • Form of Payment

There are five pillars of services:

  • Non-emergency medical transportation
  • 24/7 online medical equipment and supplies store
  • Skilled nursing services
  • e-healthSync – (online medical records tracking and storage)
  • Pharmacy Services
  • Free home delivery on medication ( scripts and over the counter)
  • Free home delivery on medical supplies and equipment
  • Prescription refill reminder
  • At-home medication management review with pharmacist
  • Transportation appointment scheduling and reminders
  • Price matching guaranteed
  • 24/7 access to our medical equipment and supplies store
  • Unlimited non-emergency medical transportation
Normal hours are from 9a-5p (M-F).  We’ll provide non-emergency transportation for medical/dental/counseling/senior center appointments. We can also provide services if appointments are earlier than 9am or later than 5pm including Saturdays and all major holidays.  Give us a 48-hour notice and we’ll get you where you need to be.
No; and as long membership requirements and the monthly fee of $49.99 per month are met
Yes; most health insurance plans
That’s all we provide.  It makes sense and it’s more convenient for our members.  This service is unlimited for their non-emergency transportation needs to and from their medical/dental appointments. We eliminate unnecessary waiting because of our direct route and the door-to-door service.
Members would call UMHCS ahead of time; a minimum of 48 hours is required.  We’ll include regular reminders to our members prior to actual date of appointment.  And when necessary contact the medical office.
We currently provide rides for clients throughout Maryland.

Why Chose UMHCS?

1. Personal extension of health services and care

  • We start when you do
  • Our day ends when you are safely and comfortably escorted to your home
  • We’ll personally introduce ourselves to the medical office team

2. No more unnecessary waiting

  • Direct route and door to door service

3. Modern and handicapped accessible vans

  • Smoother and quieter ride

4. Helpful and courteous drivers

  • Understand unique needs of members
  • Personal assistance & attention

5. Added value service and convenience

  • Free home delivery on medication (scripts and over the counter)
  • Free home delivery on medical supplies and equipment
  • Skilled nursing services available
  • Closed-door pharmacy
  • Order from our medical equipment and supplies store
  • Central, secure and private e-healthSync

6. Coordination and continuity of care

  • Available during major holidays and Saturdays for non-emergency medical transportation

7. Reduced costs; expanded health services benefits

Medical Concierge Package

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